00 if you are not in for a booked appointment. Whilst this isn't ideal, it does happen on occ. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). Once this was recognised by VM then all individual engineer appointments in the area concerned will automatically have been cancelled. If Openreach records show that you have a socket. Networking and WiFi. No call either. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. All its engineers are on our doorstep. Navigate to “Help & Settings” and press the “OK” button. I was sent landline adapter for the switch over date. In June a Virgin engineer informed us that we had an extremely weak signal which was responsible for some of the problems we had been experiencing. on 28-11-2022 20:27. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Virgin Mobile. They then sent me the engineer's. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. They will just waste your time. £5. TV. Chris. Can you let me know how to book an engineer p. This happned to me today. If there is no record there is no proof and he can not send an engineer. So thats now 2 days I've had to take off work for. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Community. With regard to the landline, I have followed all of the help guidance, used two other phones, rebooted etc and there is still no ringtone. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. - remove the ethernet. I called Plusnet helpline and they said they couldn't contact the engineer either. Luke showing test-ipv6. Dan1983. • Check the connection is tightly connected, it will make a 'click' noise. Click Reschedule. You can be confident that we will do everything we can to ensure that it is put right. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. If there isn't, there will be two steps. Engineer not turned up. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. However, yet again, even though they had rescheduled the appointment to today, 2nd of March 2023, with utmost assurance. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. 3. You can be confident that we will do everything we can to ensure that it is put right. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. on 01-03-2023 00:20. As said, you will pay nothing until VM's service is installed and operational. Options. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. TK Veteran. He stated that someone else will come the following week. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. Fault occurred over a week ago, logged it with BTGS immediately. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Please look out for the purple envelope in the top right of your screen. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Welcome to the forum. I'm a Very Insightful Person, I'm here to share. Up to speed 159 Views Message 2 of 3 Flag for a moderator. Copy the text in the Direct Link box, beware, there may be more text than you can see. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. Hi I hope you can help. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. 3 weeks ago. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. The subsequent investigation into Williams. However after getting off the phone with her. Options. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I called Virgin as soon as I noticed the issue and. Hey Virgin Media. I was skeptical about the cables coming from the box. When you've picked the date and time you want, click Next. in/myVM - where you can amend/cancel if needed. We had the pack sent to us and have attempted to set it up ourselves. In response to Anonymous User's comment. Plug the cables into the hub. 99 for a new landline, but it’s free if you already have one. When it finally happens, you have 14 days in which to cancel it at no cost to yourself and keep the other service. No Internet after engineer cam to fix intermittent issue 😒. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). £5. Over 12 months from my order. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. Community; Volt. on 13-09-2022 15:44. Plug into the Virgin Media wall socket. lovett wrote: ». To be clear, this part-block is only in place for customers who haven't got an appointment in place. Then the guys at the call centre ran. All field engineer apprentices work towards a Level 2. Next topic. Posted November 12, 2012. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. At the same time I cancelled my virgin TV and broadband service. QuickStart, set up and connections. Saw a Virgin engineer - 5396795. on 06-02-2023 17:20. Book an engineer. Do feel free to utilise our Forums again in the future, if you need any further assistance. Networking and WiFi. Hey, Did anyone else get Virgin Media turn up at your. Virgin Media. I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…We would like to show you a description here but the site won’t allow us. screw the master socket back to the wall. Called service, they said 2nd line would contact me in an hour from 7:15pm. Hub4 flashing green constantly (modem mode) e. . 22. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Wifi not working after engineer visit. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. The text asked me to reply CHANGE if I - 5338447. a month ago. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. @94_Hoppo wrote: Install router. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. I have been a loyal customer of Virgin's for 12 years. @Smeags wrote: Hi. Post a photo of the outside omnibox to allow VM to assess the damage. The salary starts at $101,613 per year and goes up to $188,289 per year for the. We initially had a message saying that our street was connected to the network and they were on track for installation (we're in Zone 3 London). 10. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. For a new customer call the Pre-installation and delivery team on 0800 052 1734. Forum Member. Engineer came yesterday to - 5316582. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. eg4go to live chat to resolve issues and book engineer. TV Services not activated after suspension. It's now been 6 weeks of waiting. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. Monday to Friday 9am to 6pm and see if you can get. Sorry to hear your phoneline is not working. I have tried to call and I cant get past contract number as I dont have one yet. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. We would like to show you a description here but the site won’t allow us. on 19-10-2022 12:48. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. . Speed. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Test your wireless connection. Volt. Installation of a landline and broadband installation takes approximately 14 days. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. Could I please change my Engineer . VM appear to have very poor systems, processes and communication internally so you can only guess what it is like when third party contractors become involved. FYI that I do not work for NOW, just a NOW customer trying to help. Thanks for coming back to via private message to confirm your information. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Otherwise - explain the issues you're having on this forum and others can advise, VM. We would like to show you a description here but the site won’t allow us. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Your new appointment details are displayed. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. 17-08-2022 15:17 - edited 17-08-2022 15:37. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. Next. Joining in. DTully. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. TV on the go. Engineer not turned up. Ring customer services and check to see if theres been a signal fault in your area etc and ask if an engineer has been issued a job ticket to attend your premises and if not dont bother answering the door as it could be a rogue vm trader. Three recently had a 30-day 4G unlimited package for ~£20. in the mean time. If you extended the cables yourself that could be the problem. Engineer turned up to install inside the property. Are you charged for engineer visits even if the engineer did have to fix the machine. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. Virgin Media services are only available in eligible Virgin Media network areas. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. 18/10/07 - 13:56 #4. (This. We would like to show you a description here but the site won’t allow us. on 01-06-2022 14:17. Two days later broadband and TV worked again ( sort of). com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. Next topic. Tudor. We had internet problems over the weekend. How to restart your equipment properly. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. Reply. Speed. 22 but did not appear. 95 setup cost depending on the package. There’s a broadband issue in your area and our technicians are on the case to fix things. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. At the same time my Virgin fibre broadband stopped working. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Looking at the service hers it is not showing active. My Virgin Media; Shop; Help; Community FAQ Sign in. On the video you simply plugin the cable. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Absolute joke of a company. Engineer booked for 1 to 6pm to put line in as only cable here as we had Virgin. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours. Virgin Media will charge you £10. Networking and WiFi. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. Check out the do's and don'ts, in our Community FAQs. I do not work for VM. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. 1: A signal issue with the in-built Freeview terrestrial tech. 2. Status pages said no problems. My question is. New build house has virgin media box etc installed. Hi. Poor Internet since installation. I've booked a technician for you to come out and have a look into the issue with landline. 1 ACCEPTED SOLUTION. 95 setup cost depending on the package. Hi, Today, at 4 p. . At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. Click on Your Appointments. Hi Simoncruse, Thanks for your post and welcome to the forums. I have been having issues with Virgin Media broadband for 2 weeks now. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. Options. Re: How do you book an engineer. I turned up on time, informed the receptionist who I was being intervied by and waited in reception. Eh, that's exactly why I left Virgin media. I quickly turned it down because I did not want to take such a significant pay cut. Jan 10, 2019. Sign in . I have been charged £25 for a call out fee! This was due to intermittent connection of devices. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. I've not been given any update or have a clue with what happens next. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. I waited for 30 minutes and went up the receptionist to check that the interviewer had been informed. Engineer not turned up. TV on the go. wait here and VM should sort something. Hey HonedAggressor, thank you for reaching out and a warm welcome to the community, I will be able to help you book a tech in. We would like to show you a description here but the site won’t allow us. Email. Forum Member. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Virgin TV 360. Options. Engineer no show and no contact. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. 25 per day if VM fails to activate the services by 11. Engineer didn't turn up. When I tried to call customer services they were useless. lovett wrote: ». Excellent news , thanks for the update and we're pleased this has now been sorted for you. . Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. TV 360 and home phone not currently available in 2022/23 network expansion areas. on 21-12-2022 14:10. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. I received the router and TV box through the post about a week ago. Go to solution. 99 for a new landline, but it’s free if you already have one. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. I'm not in the UK and had to arrange for someone to arrive at 4 p. If we need to send you some new equipment or book an engineer. Thanks for your first post and welcome to our Community. on 28-10-2022 23:02. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. I understand that your concern is with regards to the installation of Virgin Media services. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. Still no option to book an Engineer. on 01-12-2022 10:32. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Openreach engineer has twice failed to turn up - considering cancelling my contract. 1 Kudo. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. on 08-06-2023 16:51. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. I also want to cancel an engineer appointment scehduled for this Wednesday. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. We would like to show you a description here but the site won’t allow us. VM will not dispatch any technicians while an area fault exists. Copy the text in the Direct Link box, beware, there may be more text than you can see. You can find confirmation of the visit via your online account. . If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Gaming Support. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. 83 per day if we don’t install your services on the promised day until installation’s completed. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. You may also be charged a £25 fee if you want a change to the setup of our services in your home. If so, follow the on-screen instructions. There may also be a £9. I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Could we please arrange an en. Go to our service status page. many help would be greatly appreciated thanks. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. They told me an engineer would visit. I have tried all the usual solutions (turning on and off, etc). Check your account online to see if there is any new visit shown there. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. I'd like to take a look into this for you and see what is happening. on 11-02-2023 16:42. Browse Virgin Media Virgin Media Community. Options. I was due to be installed today and the engineer has not turned up. . Engineer needed to configure and install properly in QuickStart, set up and connections 2 hours ago; WiFi pods not working properly in Networking and WiFi yesterday; Internet Box Cover Falling Off in Networking. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. TiVo. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. Hey, Did anyone else get Virgin Media turn up at your. Cannot find details of visit in my account but had email confirming date and approx time 8. Booking an engineer is easy with Virgin Media. There are 10 types of people: those who understand. But I’ve chosen Now Broadband for my tenancy. I have talked to about 10 different people on the phone and on the chat. 00 pm. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Is this the situation now and if so who takes responsibility? Thank youThank you for letting us know the outcome to this. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. Switched to Sky and they've been fine. Gaming Support. 24 for a no-show without 24 hours prior notice and £5. There's still clearly something going on here, despite using the online Virgin media. Cable installation. Options. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. Virgin do not supply consumer services over the Openreach network. According to the automatic compensation rules I should be entitled to. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not.